Frequently Asked Questions

We value your privacy and security, which is why we are using CloudFlare's most advanced bot detection system to prevent security incidents from taking place.

Normally, the system recognizes you as a human immediately, but under certain circumstances, you may have to re-take the check.

Pictured below is the widget that verifies you as a human. If you are asked to verify, you should see an empty checkbox.

Simply tick the checkbox, and you should be able to proceed!

To place an order, please add your desired products to the cart. In  order to do so, you must press the 'Add to Cart' button, pictured below.

After you add your products to the cart, you can see you cart by clicking on the cart icon on the bottom right corner of your screen.

Note: to change the quantity of products, please visit the cart page, or the product page.

Then, in order to finish placing your order, visit the checkout page.

On the checkout page, you will have to fill in your billing fields:

Make sure to fill in your First Name, Last Name, Strees Address, Town/City (Quebec by default), your postal code, your phone number, as well as your e-mail address. Additionally, there are two options for the 'Allow Substitution' field, and choosing one is mandatory. This tells us whether you would like to automatically substitute unavailable products with alternatives.

Note: you can see a list of postal code we deliver to on our shipping page.

Lastly, you will have to select your preferred delivery date. You can consult our delivery schedule on the shipping page, and you can see available delivery dates on the calendar pictured  below. Unavailable dates are greyed out, and your selected date appears in a field above the calendar.

After you select your preferred payment method, please press the 'Place Order' button.

Et voilà! Thank you for ordering from us!

If you have further inquiries, please do not hesitate to reach out to us at [email protected]

You can pay for your order in two different ways:

1. Interac e-Transfer
2. Using your Credit Card, on the checkout page

Our accepted credit cards are Visa, Mastercard, and American Express. However, your credit card might still work, even if it is not on the list.

Our Loyalty System is based on points. In order to benefit from it, you must first create an account.

How to earn points: earning points is pretty easy! All you have to do is buy products from us, and you will automatically earn points for every completed purchase. The amount of points you earn differs based on the product you purchase. You can see the value of each product on the product page and on the checkout page, before placing your order.

In order to use your points and earn a discount, please use the following interface: